Shipping policy

Thank you for shopping with PAWS AND WHISKERS
This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

  Order Processing Times

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • High-demand or customized pet products may require additional processing time.

  • You will receive a confirmation email once your order is placed and another when it ships

  • Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

Estimated delivery times:

  • Domestic Standard Shipping: 3–8 business days

  • Domestic Express Shipping: 1–3 business days

  • International Standard Shipping: 7–21 business days (varies by country)

Delivery times are estimates and not guaranteed.

Tracking Information

Once your order ships, you will receive an email with a tracking number.
Tracking updates may take 24–48 hours to appear.

If you did not receive a tracking number, please contact us at [Support Email].

Shipping Destinations

We currently ship to:

  • [List of countries/regions you ship to]

  • If we cannot ship to your location, you will be notified at checkout.

 

  •  Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import taxes, or other charges.
These fees are:

  • Not included in our product prices or shipping fees

  • The responsibility of the customer

  • Determined by your country’s customs office

We are not responsible for delays caused by customs.

  Incorrect or Insufficient Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delayed, lost, or returned due to:

  • Incorrect addresses

  • Missing apartment/suite numbers

  • Unclaimed packages

If a package is returned to us, reshipping fees may apply.

 Lost, Stolen, or Damaged Packages

We are not liable for packages lost or stolen after delivery is confirmed by the carrier.

If your package arrives damaged:

  1. Take clear photos of the packaging and product

  2. Contact us within 48 hours at [Support Email]

  3. Include your order number and photos

We will work with you to find a solution.

 Delivery Issues

If your tracking shows “Delivered” but you cannot locate your package:

  • Check with neighbors or building management

  • Look for a delivery notice

  • Wait 24 hours (sometimes carriers mark “delivered” early)

  • Contact the carrier directly

If the issue persists, email us and we’ll assist however we can.

 Split Shipments

Your order may be shipped in multiple packages depending on item availability or warehouse location.
You will receive tracking information for each shipment.

 Contact Us

For questions about your order or shipping, reach out anytime:

📧 pawsandwhiskers925@gmail.com